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Questions about unprotecting MS Office documents


What is decryption credit?

The decryption credits represent a number of documents (protected with "open" password) which you can decrypt. To get full information about decryption credits, please visit this page: http://www.rixler.com/decryption_credits.htm

Why do you offer per-document license?

We offer per-document license because the program uses our powerful decrypting server to decrypt documents instantly. This server requires continual support, updates and so on.

What versions of MS Office supported by the program?

The program supports documents created in MS Office 97/2000/XP/2003 and protected with the standard method (compatible with Office 97/2000). The program cannot process documents encrypted with nonstandard CSP (it is possible to select a CSP in Microsoft Office XP/2003 only) and documents created in the French version of MS Office 97.

Why the program decrypted my document partially? May I see all document content?

If you want to decrypt full document, you need to purchase the program from this page: http://www.rixler.com/purchase.htm

I have purchased your software, but it is still working in DEMO mode. What should I do to decrypt full document?

To decrypt full document, you need to open original document in the _registered_ program and decrypt it again. After that the document will be completely unprotected. To register the program, please do these steps: open the program window; select Help | Enter registration code... from the program menu; enter your registration information into the related lines and press OK.

Can the program recover original password to open the document?

The current program version does not allow to recover original password to open the document (in principal), it can only remove it.

Why the program shows, that I have zero decryption credits?

Zero decryption credits mean that you have already decrypted documents and spent all your credits. To decrypt more documents you need to purchase additional credits by selecting Help | Purchase decryption credits... from the program menu.

I have a lot of MS Office documents with "open" password. Which of your solutions is more preferable for me?

In your situation we recommend to use Office Multi-document Password Cracker. It allows to unprotect multiple documents by few mouse clicks.

Does the program send the document to your server, when I decrypt it?

The program does NOT send the document to our server. It sends only some service bytes from the document header (these bytes stored in the beginning of the document, but it is not content bytes). Our server does not keep any documents. Your privacy is absolutely guaranteed.

Can I decrypt my document without Internet access?

Without Internet access the program cannot decrypt documents, protected with "open" password, since it uses our powerful server which requires Internet connection.

Can your program remove protection from documents with long multilingual passwords?

The program can instantly unprotect documents, protected with "open" password of any length, complexity and language. The strength of the password has no effect on the speed of unprotection.

If you have not found an answer on your question here, please contact us.

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