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Questions about evaluating, ordering and registering software
I want to test your software before purchasing. Where can I download the evaluation version?
Your password recovery program displayed <evaluation copy> instead of my password. What does it mean?
Can I pay for your software by check, purchase order or wire transfer?
Who should I contact with ordering questions about a product?
I have purchased your software, but cannot download it. Where can I get the download link?
I just purchased your software. How do I get my registration code?
I have purchased the program, but I don't know how to register it. What should I do to register the program?
I have purchased the program, but my registration code does not work. How can I register the program?
I have lost my registration code. Could you please resend it?
Do you offer a money back guarantee?
Questions about unprotecting MS Office documents
What is decryption credit?
Why do you offer per-document license?
What versions of MS Office supported by the program?
Why the program decrypted my document partially? May I see all document content?
I have purchased your software, but it is still working in DEMO mode. What should I do to decrypt full document?
Can the program recover original password to open the document?
Why the program shows, that I have zero decryption credits?
I have a lot of MS Office documents with "open" password. Which of your solutions is more preferable for me?
Does the program send the document to your server, when I decrypt it?
Can I decrypt my document without Internet access?
Can your program remove protection from documents with long multilingual passwords?
Questions about recovering Windows logon passwords
What is the password hash?
How can I retrieve my Windows password hashes?
I already have Windows password hashes. How can I recover original passwords?
If you have not found an answer on your question here, please
contact us
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